What happens if something goes wrong with your order.
We want every order to be exactly right. If something is wrong, we will fix it. This policy explains when we offer reprints, refunds and what we need from you to resolve an issue quickly.
Your rights under the Australian Consumer Law apply in addition to this policy and are not limited by anything here.
We stand behind every order we produce. If we made a mistake — printed something that does not match your approved proof, or if your order arrives damaged — we will reprint it at no cost to you.
If there is a problem with your order, contact us within 7 days of delivery and include:
Email us at info@stickysitch.com.au or call our team on 0405 136 951. We aim to respond within a few hours on business days.
Issues reported after 7 days of delivery may not be eligible for a reprint or refund, except where your rights under Australian Consumer Law apply.
If we produced your order incorrectly — the print does not match your approved proof, the wrong size was used, or the wrong material was printed — we will reprint your full order at no cost. You do not need to return the original order.
This includes orders damaged during production or where quality does not meet a reasonable standard for professional print work.
You are responsible for reviewing and approving your proof before production begins. If you approved a proof that contained an error — including a spelling mistake in your copy, incorrect dimensions you specified or a colour you provided — we are unable to offer a free reprint.
We will always send a proof and wait for your explicit approval before printing. We encourage you to review every element of your proof carefully. If you are unsure about anything, reply to request a revision — revisions are unlimited and free of charge before you approve.
If your order arrives visibly damaged, report it within 7 days of delivery with photos of the packaging and the damaged goods. We will arrange a reprint or refund as appropriate.
If the parcel arrived with visible external damage, note this with the courier at the time of delivery if possible.
We do not offer refunds or reprints for change of mind. Our products are custom-made to your specifications and cannot be resold or reused once produced.
This is consistent with your rights under the Australian Consumer Law, which does not require businesses to accept returns for change of mind on custom or personalised goods.
If you are unsure about a material or size before ordering, we recommend ordering a sample pack ($17.60 inc. GST, credited back on your first order) or contacting us before placing your order.
Minor colour variation between your screen and the printed result is inherent to digital printing and does not constitute a defect. Screen displays use RGB colour and printed materials use CMYK, which can produce differences in appearance, particularly with bright reds, oranges and blues.
We recommend setting your artwork to CMYK before submitting. If colour accuracy is critical, contact us to discuss before ordering.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have a question about your order or need to report an issue, we are here to help.